Saturday, February 1, 2020

New Report Underlines the Importance of Social for Customer Service


A new report from Boston Digital looks at why people follow brands on social, and what they expect in regards to business response.




Source: http://bit.ly/2O7TgjB 



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From Facebook to Volkswagen and Samsung: why national stereotypes matter during corporate crises

From Facebook to Volkswagen and Samsung: why national stereotypes matter during corporate crises Timo Mandler , TBS Business School and ...