Tuesday, February 27, 2018

Facebook expands customer service tools in Messenger

Google isn't the only one looking to improve messaging software to help businesses connect meaningfully (and profitably) with customers. Facebook just announced a new update to its own Messenger platform, which improves quick replies, expands on customer chat plugins and better customization ...

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From Facebook to Volkswagen and Samsung: why national stereotypes matter during corporate crises

From Facebook to Volkswagen and Samsung: why national stereotypes matter during corporate crises Timo Mandler , TBS Business School and ...